Last week, I was in Midland/Odessa, TX presenting for a local company, Total Office Solution (TOS), with Northwest Arkansas business owner Tim Stanley of Total Document Solutions. Now I typically have fun training on the topics I present, but we added a little flavor to this training in TX.  TOS had a specific intent to train on the personality types and communication styles so their team could improve upon their level of sales and service.  The added twist to the presentation was incorporating a business owner from the same industry, but NOT the same market, to teach on branding, desired outcomes, achieving goals, etc.  It was condensed to a half-day session and designed for not only each individual to gain insight on themselves, but for the company’s leadership to see their overall team dynamics.

What will be their ROI for this training session?  The leadership team has already expressed that they will incorporate what they have learned about the opportunities within each personality type to develop the skills of their team members.  Additionally, the company is a for-profit organization.  As confirmed in the meeting, everyone in the company is part of the marketing team because everyone represents the company no matter what role they are in (e.g. delivery, customer service, sales, billing, etc.).  As a whole, there was an understanding for the need to position the TOS brand as the SOLUTION within their market because quality service is now surpassing the desire for a specific brand of product.

Click on the Contact Scott link at the top of the page to discuss a training for your team.

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