Have you ever stopped and really listened to your customer?
This past fall I had the opportunity to train on human behavior for the USA Volleyball Board and Club Directors. Though I knew the topic of my presentation and the content I would be training, it’s what I didn’t know prior to arriving in Denver, CO that made the difference.
Since I checked in the night before and wasn’t presenting until late morning, I asked to sit in on their meetings regarding some difficult policy changes and the implementation that needed to take place. When you understand the model of human behavior and you listen during a meeting like this, every personality pops off the page.
- The D (Dominant) personalities had the goals and targets established and the teams setup to start the implementation.
- The I (Inspiring) personalities were up front sharing about the PowerPoints they already created and the excitement they have to share the message.
- The S (Supportive) personalities were patiently waiting quietly to hear what the final outcome is and then they will do what is asked of them.
- The C (Cautious) personalities waited to hear the facts of the policies and the strategy for implementation. With an estimated 30 min. left in the meeting, they started asking excellent questions for next hour concerned about the liability of the new policies and if the proper processes had been followed.
For our organizations/companies to succeed, we need teams made up of the full model of human behavior so each of our strengths can be a benefit.