Posts Tagged ‘communication skills’

Tell a story with Pictures (and a few words)

Thank you to the International Association of Administrative Professionals for allowing me to present their “after lunch” keynote. A special thanks also to Soar With Eagles meeting planners for supporting the overall planning of the conference.  I think you will feel the fun during this video of still photos.

Sometimes it takes a little moving around to learn something new.

As the kind of person who does not sit still very well, I do enjoy presenting in a way that allows the audience to standup, move around and experience their learning. During this clip, you will hear me use the word selfish a couple of times.  The reason I focus on that word is so the audience realizes what they are hearing today is to make themselves better, NOT their spouse, co-workers, family, church members, etc.  Today is about them becoming better and more effective as a person.  Enjoy this clip from the Texas CERT conference.

Remember: You don’t lead Things, You lead People!

txcertspkcropAfter my personal experience volunteering in Joplin recently and realizing the enormity of the situation and the organization it takes to coordinate the total effort during an emergency response, I had a new perspective for speaking at the 2011 Texas Unites Conference in Austin, Texas. During my time there, I met people both volunteer and paid staff leaders.  There is no doubt that these individuals are passionate to help others prepare for any type of emergency, but the challenge is for citizens to head to the education being provided.

Our time together was spent talking about effective communication to support their efforts in leadership.  The reality of there work is comprised of individuals and teams coming together.  But also, most of their effort is communicating preparation and not always first response to disasters, so effective communication is priority one.  Our time together went by too quickly.

While at the conference, I picked up one interesting nugget I hadn’t thought of before.  During a tornado warning, you want to be in a window free centered room and if possible, you shelterwant to hold on to something that is anchored to the floor.  There are not many items that fit this description for being anchored, but a toilet is.  It is anchored to bolts in the concrete on your lowest level.  What else could you hold on to that is anchored in concrete in your home?

After the Joplin tornado May 22nd, the weather patterns were still causing havoc in the Midwest.  I have provided a picture of my daughter, Ragan, and me camped out in the bathroom with our safety headgear on.  My three children had the strapped on helmets.  All that was left for me was the Pig Sooie foam hat.

Have a plan for your family and be prepared for an emergency situation.

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We All have a Hand in Quality Conference

They came from near and far to attend the Rockline Industries “We All have a Hand in Quality” conference held in Northwest Arkansas. Associates from Wisconsin,  New Jersey, Arkansas and the United Kingdom were present at the conference.  Each of the associates was sharing best practices related to ideas that were implemented within their plant locations.  With a focus on quality and teamwork, Scott conducted an after lunch keynote to train on human behavior and communication.

For those who have heard Scott speak, you will hear his phrase often “People are what Life and Business are All about.”  It’s about the People.

While the conference focus was themed around “quality”, it is always a good time to teach individuals about themselves and how they are wired and the best way for them to communicate with others.  Since the associates were from different parts of the company and the globe, it was interesting for them to see the strengths in each of their personalities.

Enjoy this quick video of pics that were taken during the conference and the smiles that were shared.   Contact Scott to present for your next conference or convention.

How Valuable is it to be part of a Professional Association?

Last week I had the opportunity to train a workshop and keynote for the International Association of Administrative Professionals regional conference for OK and AR. Many of these individuals are executive assistants to top leaders in their companies.  In my own mind, I try to think about the challenges they face on a daily basis, not only working with their individual manager(boss), but several of the attendees were the only administrator within a whole department at a corporation.  Can you imagine the types of individuals and personalities they learn to deal with on a daily basis?  I don’t know for sure, but I am curious how much training is offered for administrative support teams to excel and reach their full potential?

I heard some excellent stories during both of my sessions, but my most memorable time was during my keynote as we played a round of the Family Feud.  It is always fun to watch the competition come out amongst teams.  What I realized during my 2-3 hours at the conference, is these members had a camaraderie due to their professional experiences.  When you mention like-minded individuals, this association (like most) is targeted.  This allows for the attendees and members to learn from and discuss real-time topics to support each other.

So what associations should I be more involved with to become better?  Which ones should you not only join, but become an active member to grow and develop in your role?

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How is your Team built?

So what is the model of human behavior for the individuals on your team? That may depend on the roles and responsibilities of the team you have in place.  Recently, Scott conducted a training session in TX for Document Solutions Inc., an authorized Xerox agency.  Within this company, 70% of the team tested out as the great personality type of “D” Dominate (on the DISC personality profile).  They are both Outgoing and Task oriented.

When you think about their roles, you may not be surprised at the percentage rate.  While in society, only 10% of the average population is a Dominate type, certain roles/positions may attract and require this asset to be successful.  In this case, the largest portion of this team were territory/direct sales representatives.  In essence, they ran their own companies within the company.  To be able to achieve your goals in this position, you need to have a determined focus to stay on task and go for it!

So can people who are NOT “D” personality types also be successful?  Absolutely.  But the role you accept may require you to change and grow to develop a little more “D” in you to achieve your targets.

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Every type of Business is a People Business

This week, Scott had the opportunity to present for a traditional manufacturing company with plants in multiple states and internationally. The main focus of the conference was sharing  outcomes of quality initiatives developed and demonstrated by those attending.  So if that is the case, why was Scott part of this equation?  He is not a manufacturing expert.  Who were the attendees?  What roles did they have within the company?  Were they in charge of leading others towards success and achieving excellence?  Absolutely.

Even when the focus is on quality, on-time delivery, service and cost containment, it takes PEOPLE to make this happen.  Rockline Industries invested to provide personal development for their leaders at this conference.  When leaders are “in control” of their personality and understand the personalities of their team, then they should be much more effective in communicating with them.  Will Rockline get an ROI on their investment?

Colleen Vollbrecht, Continuous Learning and Development Manager, “We All have a Hand in Quality Conference”
“The training Scott provided our team yesterday was referred to multiple times today. It obviously had a big impact.  Thanks for helping make our event a success.”

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Click contact and connect with Scott for your next conference.

Effective Leaders Communicate Effectively

Arkansas PTA had Scott keynote for their convention in April. For many volunteer-based organizations, they like to offer professional trainers to support their leaders.  The goal is to increase their skill levels to be more effective communicators.

Highlight video of Training in TX

We had the opportunity to capture some of the moments during the training in TX last week. Energy, passion, fun, thought provoking, specifics, team building, etc.  You name it, we did it.

Are you providing the training needed so your team can become BETTER?

Last week, I was in Midland/Odessa, TX presenting for a local company, Total Office Solution (TOS), with Northwest Arkansas business owner Tim Stanley of Total Document Solutions. Now I typically have fun training on the topics I present, but we added a little flavor to this training in TX.  TOS had a specific intent to train on the personality types and communication styles so their team could improve upon their level of sales and service.  The added twist to the presentation was incorporating a business owner from the same industry, but NOT the same market, to teach on branding, desired outcomes, achieving goals, etc.  It was condensed to a half-day session and designed for not only each individual to gain insight on themselves, but for the company’s leadership to see their overall team dynamics.

What will be their ROI for this training session?  The leadership team has already expressed that they will incorporate what they have learned about the opportunities within each personality type to develop the skills of their team members.  Additionally, the company is a for-profit organization.  As confirmed in the meeting, everyone in the company is part of the marketing team because everyone represents the company no matter what role they are in (e.g. delivery, customer service, sales, billing, etc.).  As a whole, there was an understanding for the need to position the TOS brand as the SOLUTION within their market because quality service is now surpassing the desire for a specific brand of product.

Click on the Contact Scott link at the top of the page to discuss a training for your team.

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