Posts Tagged ‘human behavior’

No one personality type is the best one.

Over the weekend I had the opportunity to train 35+  agent owners for the Xerox corporation in Frisco, TX. When you think “owner”, do you picture a dominate goal setting individual who is focused on success?

Interestingly, as we did the human behavior quadrant breakout with the attendees, the percentages in each quadrant were no different than a general population breakout.  It is true, anyone’s personality type will allow them to be an owner because they can develop their weak areas.  Additionally, when the owner recognizes and understands their own weaknesses, they can hire  team members who possess personality strengths to compliment them.

This goes back to the “Good to Great” theory:  get the right people on the bus, and the wrong people off the bus.  But make sure you get the right people in the right seats on the bus.

It wasn’t all work in Texas.  My wife and I had the opportunity to spend the evening in a corporate suite with the Xerox team and enjoy the food, new friends and incredible desserts.


It’s good to get better as you get older(more seasoned).

Feedback is important to know if you are effective at what you set out to accomplish or if you need improvement. Even though I am just 6 months older, it was good to hear I taught better than last time.   Maybe I am aging gracefully.

“Thanks so much for being there yesterday.  You presentation was even better than last time.  I have heard so many good compliments.  You really meet the audience right where they need it.  Even more insightful for me this time than last.”   – Butch Scruggs, Director


The % is always low.

Recently,  I conducted keynotes for two school-based organizations in different states. Learning about the model of human behavior is typically a highlight for many in the audience.   I shouldn’t be surprised anymore, but it always strikes me that less than 30% of the participating audience has had any type of training to understand personality types.  One of our most critical assets is to be able to effectively communicate with people.  Organizations and businesses rely on individuals to be successful at this skill so they can bring in new customers and retain the existing ones.

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