Posts Tagged ‘people skills’

Have you ever stopped and really listened to your customer?

usavballThis past fall I had the opportunity to train on human behavior for the USA Volleyball Board and Club Directors.  Though I knew the topic of my presentation and the content I would be training, it’s what I didn’t know prior to arriving in Denver, CO that made the difference.

Since I checked in the night before and wasn’t presenting until late morning, I asked to sit in on their meetings regarding some difficult policy changes and the implementation that needed to take place.  When you understand the model of human behavior and you listen during a meeting like this, every personality pops off the page.

  • The D (Dominant) personalities had the goals and targets established and the teams setup to start the implementation.
  • The I (Inspiring) personalities were up front sharing about the PowerPoints they already created and the excitement they have to share the message.
  • The S (Supportive) personalities were patiently waiting quietly to hear what the final outcome is and then they will do what is asked of them.
  • The C (Cautious) personalities waited to hear the facts of the policies and the strategy for implementation.  With an estimated 30 min. left in the meeting, they started asking excellent questions for next hour concerned about the liability of the new policies and if the proper processes had been followed.

For our organizations/companies to succeed, we need teams made up of the full model of human behavior so each of our strengths can be a benefit.

Leaders can always be BETTER Communicators and should be the BEST

hoavbThis past weekend, I was brought in for the Heart of America Volleyball Region meeting.  This was a meeting designed around discussing the latest rules changes and new policies coming down from the national association.  As you might expect, that could be a very long meeting.  I promise you, the first portion of the meeting had passion and energy as we did a full room breakout regarding the model of human behavior to discover the strengths and weaknesses to improve leadership and communication.  While it wasn’t a long session, all the attendees actively participated to fully understand how they could be more effective.

You Only Know what You Know, Usually Based on Your Experiences

42-movie-poster__spanMy wife and I just got home from seeing 42 the true story of Jackie Robinson. No, I cannot imagine what it was like in 1948, let alone the 60’s. I only know what I know from the short life I have lived at 46 yrs old.

I remember in 1989, right out college, working in sales in southern Arkansas. I visited a couple of very small towns to talk to the physicians. Some single doctor clinics still had two entry doors. It was understood within those communities that your skin color determined which door you entered to sit in a waiting room. I had never been exposed to accepted segregation prior to that experience. And still today, there are some who look at the color of skin and not the heart, words or actions to determine the character and quality of a person.

Because people are racist towards religion, skin color, political party affiliation, income level, etc., I am sure it will never truly go away. I guess the hope in the movie 42, is that there are some strong people who will have the character to stand strong and find a way to overcome those who hate. Be the person who stands up with these individuals and win the hearts of those who hold up the barriers.

Marriage isn’t Easy, but there are a few stats that could Benefit a Marriage

I love watching married couples do real life together.  It is not easy to be married but when you battle through the challenges and stay committed great things can happen.  Here’s Dave Ramsey‘s quote of the day:

“If 52% of marriages end in divorce, what can our children do to beat the odds. A recent study showed that marriages only have a 20% divorce rate when the following factors are present:

1. 6 month or longer engagement.
2. Detailed and in-depth pre-marriage counseling. Have agreement regarding $$, religion, children and crazy in-laws.
3. Both sets parents are still married.
4. Both graduate from college.
5. Marriage occurs after both are 22 yrs or older.
6. Combined avg. income of $50k or more. (As college grads it should be higher.)
7. Both attend regularly at a house of worship.

The lower your income, the more likely you are to “shack up” and not commit to marriage. But if you do live together prior to marriage, there’s an 88% likelihood that you will get a divorce.”

Engaging the Future Business Leaders of America

What do you do with a group of 700+ high school students in the same room?  Get them involved in the learning process by experiencing the model of human behavior in breakout groups.  This was a great bunch of students!

Har-Ber High 121

Har-Ber High 122

Of course it helps to be an effective speaker while standing on a chair for a stage.

Har-Ber High 123

 

 

People are ALWAYS part of the Equation

Quick pic with the TX CERT conf organizer Julie. Had the opportunity to keynote for this group of volunteer leaders and staff emergency responders/educators. Effective communication is critical because people are ALWAYS part of the equation.

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Make sure your Local Market knows about YOU!

Famous Joke:  What’s the difference between a sales rep and a consultant?  A consultant travels for a couple of hours and carries a briefcase.

Because most of my presentations are out-of-state and with large organizations, I often feel like I am neglecting my opportunities to speak in my own backyard.  I thought I would do a little local advertising/marketing to smaller employers with our social media group nwaonline.com  and their promo NWA Deal Piggy.  Checkout my ad.

Deal Piggy HA blog

Your presentation was what everyone was raving about every chance they could!

Julie Martinez, Texas Citizen Corps Manager, Annual Texas Unites Conference

“I had seen you speak at another conference and personally asked to get you to our conference. I wanted my attendees to experience firsthand what a true professional presenter was about. You sir, have set the bar way high for future conferences.

I only wish I could have personally stayed in the room to see what all the hoopla was about. I kid you not, attendees took every opportunity to tell me about how your session was by far the best they had been to at any conference. I would definitely love to have you come to every conference and wow them all the same.”

txcitizen corp

Sometimes it takes a little moving around to learn something new.

As the kind of person who does not sit still very well, I do enjoy presenting in a way that allows the audience to standup, move around and experience their learning. During this clip, you will hear me use the word selfish a couple of times.  The reason I focus on that word is so the audience realizes what they are hearing today is to make themselves better, NOT their spouse, co-workers, family, church members, etc.  Today is about them becoming better and more effective as a person.  Enjoy this clip from the Texas CERT conference.

Remember: You don’t lead Things, You lead People!

txcertspkcropAfter my personal experience volunteering in Joplin recently and realizing the enormity of the situation and the organization it takes to coordinate the total effort during an emergency response, I had a new perspective for speaking at the 2011 Texas Unites Conference in Austin, Texas. During my time there, I met people both volunteer and paid staff leaders.  There is no doubt that these individuals are passionate to help others prepare for any type of emergency, but the challenge is for citizens to head to the education being provided.

Our time together was spent talking about effective communication to support their efforts in leadership.  The reality of there work is comprised of individuals and teams coming together.  But also, most of their effort is communicating preparation and not always first response to disasters, so effective communication is priority one.  Our time together went by too quickly.

While at the conference, I picked up one interesting nugget I hadn’t thought of before.  During a tornado warning, you want to be in a window free centered room and if possible, you shelterwant to hold on to something that is anchored to the floor.  There are not many items that fit this description for being anchored, but a toilet is.  It is anchored to bolts in the concrete on your lowest level.  What else could you hold on to that is anchored in concrete in your home?

After the Joplin tornado May 22nd, the weather patterns were still causing havoc in the Midwest.  I have provided a picture of my daughter, Ragan, and me camped out in the bathroom with our safety headgear on.  My three children had the strapped on helmets.  All that was left for me was the Pig Sooie foam hat.

Have a plan for your family and be prepared for an emergency situation.

txuniteconf

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