- October 6th, 2013
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Posts Tagged ‘personality’
Julie Martinez, Texas Citizen Corps Manager, Annual Texas Unites Conference
“I had seen you speak at another conference and personally asked to get you to our conference. I wanted my attendees to experience firsthand what a true professional presenter was about. You sir, have set the bar way high for future conferences.
I only wish I could have personally stayed in the room to see what all the hoopla was about. I kid you not, attendees took every opportunity to tell me about how your session was by far the best they had been to at any conference. I would definitely love to have you come to every conference and wow them all the same.”
They came from near and far to attend the Rockline Industries “We All have a Hand in Quality” conference held in Northwest Arkansas. Associates from Wisconsin, New Jersey, Arkansas and the United Kingdom were present at the conference. Each of the associates was sharing best practices related to ideas that were implemented within their plant locations. With a focus on quality and teamwork, Scott conducted an after lunch keynote to train on human behavior and communication.
For those who have heard Scott speak, you will hear his phrase often “People are what Life and Business are All about.” It’s about the People.
While the conference focus was themed around “quality”, it is always a good time to teach individuals about themselves and how they are wired and the best way for them to communicate with others. Since the associates were from different parts of the company and the globe, it was interesting for them to see the strengths in each of their personalities.
Enjoy this quick video of pics that were taken during the conference and the smiles that were shared. Contact Scott to present for your next conference or convention.
This week, Scott had the opportunity to present for a traditional manufacturing company with plants in multiple states and internationally. The main focus of the conference was sharing outcomes of quality initiatives developed and demonstrated by those attending. So if that is the case, why was Scott part of this equation? He is not a manufacturing expert. Who were the attendees? What roles did they have within the company? Were they in charge of leading others towards success and achieving excellence? Absolutely.
Even when the focus is on quality, on-time delivery, service and cost containment, it takes PEOPLE to make this happen. Rockline Industries invested to provide personal development for their leaders at this conference. When leaders are “in control” of their personality and understand the personalities of their team, then they should be much more effective in communicating with them. Will Rockline get an ROI on their investment?
Colleen Vollbrecht, Continuous Learning and Development Manager, “We All have a Hand in Quality Conference”
“The training Scott provided our team yesterday was referred to multiple times today. It obviously had a big impact. Thanks for helping make our event a success.”
Click contact and connect with Scott for your next conference.
We had the opportunity to capture some of the moments during the training in TX last week. Energy, passion, fun, thought provoking, specifics, team building, etc. You name it, we did it.
Last week, I was in Midland/Odessa, TX presenting for a local company, Total Office Solution (TOS), with Northwest Arkansas business owner Tim Stanley of Total Document Solutions. Now I typically have fun training on the topics I present, but we added a little flavor to this training in TX. TOS had a specific intent to train on the personality types and communication styles so their team could improve upon their level of sales and service. The added twist to the presentation was incorporating a business owner from the same industry, but NOT the same market, to teach on branding, desired outcomes, achieving goals, etc. It was condensed to a half-day session and designed for not only each individual to gain insight on themselves, but for the company’s leadership to see their overall team dynamics.
What will be their ROI for this training session? The leadership team has already expressed that they will incorporate what they have learned about the opportunities within each personality type to develop the skills of their team members. Additionally, the company is a for-profit organization. As confirmed in the meeting, everyone in the company is part of the marketing team because everyone represents the company no matter what role they are in (e.g. delivery, customer service, sales, billing, etc.). As a whole, there was an understanding for the need to position the TOS brand as the SOLUTION within their market because quality service is now surpassing the desire for a specific brand of product.
Click on the Contact Scott link at the top of the page to discuss a training for your team.
Over the weekend I had the opportunity to train 35+ agent owners for the Xerox corporation in Frisco, TX. When you think “owner”, do you picture a dominate goal setting individual who is focused on success?
Interestingly, as we did the human behavior quadrant breakout with the attendees, the percentages in each quadrant were no different than a general population breakout. It is true, anyone’s personality type will allow them to be an owner because they can develop their weak areas. Additionally, when the owner recognizes and understands their own weaknesses, they can hire team members who possess personality strengths to compliment them.
This goes back to the “Good to Great” theory: get the right people on the bus, and the wrong people off the bus. But make sure you get the right people in the right seats on the bus.
It wasn’t all work in Texas. My wife and I had the opportunity to spend the evening in a corporate suite with the Xerox team and enjoy the food, new friends and incredible desserts.
Teaching and training is a gift I have been given. Every day that I have the opportunity to teach or train with a company, school system, organization or association, it fires me up even more.
Yesterday, I spent a couple sessions with the AR Realtors Association. During my workshop “Are You Who You Think You Are”, we went in to depth on the model of human behavior. The understanding of what was taught was amplified during the Q&A session at the end. I enjoy hearing the attendees connecting the message to their reality of working with people.
A good friend of mine from KS once said, “I’d rather have ignorance on fire than knowledge on ice.” That simply means that he wanted to work with people who are hungry and excited to do something and want to get going now. That is similar to the phrase “You can’t teach people to be hungry.” You either are or you are not. Yesterday I had the opportunity to train with a group that was hungry to learn and develop themselves. The day you decide that you no longer have to get better, don’t worry, you won’t have to tell anyone around you that you made the decision. It will show up in your attitude and how you treat others.
I had a great opportunity to keynote for the Oklahoma PTA Convention over the weekend. The challenge for any presenter is to see if you can connect with the audience. During my talk, “It’s About the Story”, many of the attendees were able to visualize the teams they work with and the relationships they currently hold so closely. Along the way, they did a little discovery about themselves to allow them to communicate more effectively. The pictures above are from the keynote and one of my breakout sessions where we presented the S.A.F.E. TEAM program.