Posts Tagged ‘professional development’

Have you ever stopped and really listened to your customer?

usavballThis past fall I had the opportunity to train on human behavior for the USA Volleyball Board and Club Directors.  Though I knew the topic of my presentation and the content I would be training, it’s what I didn’t know prior to arriving in Denver, CO that made the difference.

Since I checked in the night before and wasn’t presenting until late morning, I asked to sit in on their meetings regarding some difficult policy changes and the implementation that needed to take place.  When you understand the model of human behavior and you listen during a meeting like this, every personality pops off the page.

  • The D (Dominant) personalities had the goals and targets established and the teams setup to start the implementation.
  • The I (Inspiring) personalities were up front sharing about the PowerPoints they already created and the excitement they have to share the message.
  • The S (Supportive) personalities were patiently waiting quietly to hear what the final outcome is and then they will do what is asked of them.
  • The C (Cautious) personalities waited to hear the facts of the policies and the strategy for implementation.  With an estimated 30 min. left in the meeting, they started asking excellent questions for next hour concerned about the liability of the new policies and if the proper processes had been followed.

For our organizations/companies to succeed, we need teams made up of the full model of human behavior so each of our strengths can be a benefit.

How are you Wired?

Here’s a great collection of pics from the IL PTA State Convention.  What a fun group to train on communication and human behavior.

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Inspire Everyone, Especially Our Youth

I am grateful for every opportunity I have to connect with young people and provide them a vision for the potential in their life.  Everyone comes from a different background and their experiences mold who they are.  Sometimes it can be that person who doesn’t know their ever move that comes in and can help them capture the “who I can be” vs. “who I am”.  We held series of events to impact the education and family community of Rankin County School District in MS.  They are dedicated to offering programming to support the needs of their students, staff and families.

This first pic is after we spoke to a local group of high school students.

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As we talked about Family Engagement, a strong team from the community attended the lunch session.

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My son, Hunter, joined me to present “Diagnosis to Graduation” which is our family’s story about Hunter’s life on the Autism Spectrum.

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Engaging the Future Business Leaders of America

What do you do with a group of 700+ high school students in the same room?  Get them involved in the learning process by experiencing the model of human behavior in breakout groups.  This was a great bunch of students!

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Of course it helps to be an effective speaker while standing on a chair for a stage.

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People are ALWAYS part of the Equation

Quick pic with the TX CERT conf organizer Julie. Had the opportunity to keynote for this group of volunteer leaders and staff emergency responders/educators. Effective communication is critical because people are ALWAYS part of the equation.

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It’s Okay to Look Back, just Don’t Live in It

I was decluttering over the weekend and found a newspaper clipping from 5 years ago. This is from the first leadership conference I was able to participate in as both a keynote/workshop and with multiple speakers in one day.  It was one of those “I remember it like yesterday” moments because of the unique format of the workshops.  For each breakout session, only two speakers were offered to the attendees.  Prior to the breakout time and after a keynote, those two presenters were required to go on stage and “sell” their workshop to the audience so they can make an informed decision.  To a natural “upfront personality type” ,  I ate it up.  So did the other guy with me who happened to also be named Scott.  We co-branded our promotion time as “Whichever you choose, you won’t go wrong with Scott.”

On the other hand, I remember during our promotion rehearsal time that some of the other speakers were very nervous about this opportunity to sell themselves.  It reminds me how some people want a piece of paper to tell their story and are not prepared for the interview.  I constantly remind myself to think like a business owner when I with people.  Not that I constantly selling a product or service, but how I present myself is very important to build trust and confidence in a relationship.  While enjoyed that moment in the bright lights, I realize I can’t live it everyday, but I can learn from it.

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Make sure your Local Market knows about YOU!

Famous Joke:  What’s the difference between a sales rep and a consultant?  A consultant travels for a couple of hours and carries a briefcase.

Because most of my presentations are out-of-state and with large organizations, I often feel like I am neglecting my opportunities to speak in my own backyard.  I thought I would do a little local advertising/marketing to smaller employers with our social media group nwaonline.com  and their promo NWA Deal Piggy.  Checkout my ad.

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Development: the act or process of developing; growth; progress

So often, I am one of a few professional presenters when I am brought in to a conference or convention. (Professional = someone who gets paid)  Recently, I had the opportunity to be part of a slate of presenters at an association’s convention.  Not only did this association provide quality information to train and develop their attendees, it gave us as speakers the ability to learn and observe our peers.

It is rare that we have the opportunity listen to other speakers.  When you are the training/consulting company, the road can be lonely at times.  You fly in fly out within 24 hours.  The destination may have been luxurious, but all you see is the inside of your hotel room the first night, the podium and sound booth in the morning and you present later that day.  Most likely you are catching a flight out that night to your next destination.

Take advantage of learning something new by listening to the audio recordings from this conference on the Soar with Eagles site.

Breakout Sessions

Keynotes

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Tell a story with Pictures (and a few words)

Thank you to the International Association of Administrative Professionals for allowing me to present their “after lunch” keynote. A special thanks also to Soar With Eagles meeting planners for supporting the overall planning of the conference.  I think you will feel the fun during this video of still photos.

Sometimes it takes a little moving around to learn something new.

As the kind of person who does not sit still very well, I do enjoy presenting in a way that allows the audience to standup, move around and experience their learning. During this clip, you will hear me use the word selfish a couple of times.  The reason I focus on that word is so the audience realizes what they are hearing today is to make themselves better, NOT their spouse, co-workers, family, church members, etc.  Today is about them becoming better and more effective as a person.  Enjoy this clip from the Texas CERT conference.

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